Why Xbox 360 gets CoD DLC before PS3

by Dan on January 26, 2012

Playable first on Xbox 360, per the 2010 business deal.

The release of the official MW3 season content calendar has fired off a new volley of comments, questions, and confusion from PlayStation 3 gamers. The main question: “You said I would get content early. I paid for Elite just like the Xbox 360 gamers; why do they get content first?” A good question, and one that has a clear answer, I’m happy to say.

Back in 2010, Activision and Microsoft entered a business deal to release DLC on Xbox 360 earlier than other platforms; this contract is valid through the year 2012. This business deal was very widely reported by the games media when the announcement was made at E3 in 2010, and the DLC releases for both Modern Warfare 2 and Call of Duty: Black Ops was released in accordance with that contract. All DLC for MW3 will follow the terms of that deal as well, because it’s still 2012.

This is the short answer. Read on if you would like the long answer.

Vader in SCIV PS3 was such a big deal, he's on the Japanese box.

Exclusivity in the game biz is not uncommon, whether it’s a game franchise only appearing on one platform (Gears of War for Xbox 360, Infamous for PlayStation 3) or content that is only available to one audience or the other (Darth Vader and Yoda in Soul Calibur IV on PS3 and Xbox 360, respectively). Sometimes, as with Soul Calibur IV, this exclusive content eventually shows up on other platforms. Sometimes, as with Kratos in Mortal Kombat or the playable Joker in Batman: Arkham Asylum, it does not.

Thankfully, for Call of Duty DLC, all consoles get all the same content, but there is a delay as to who gets what when. This type of exclusive is not that uncommon either; other games, such as Battlefield 3 and Skyrim, have also arranged timed exclusives, anywhere from a week to a month. Eventually, though, everybody gets everything.

Eric Hirshberg explained Elite's offerings and pricing at XP 2011.

Enter Call of Duty Elite. Premium members pay $49.99 up front and get all the MW3 DLC that will come out over a nine-month period — DLC that Eric Hirshberg said at XP 2011 would cost $60 if it was bought via traditional map pack bundles. Even if you didn’t care about anything else that Elite premium offers, that’s a no-brainer for dedicated CoD players. But somewhere along the way, people convinced themselves that an Elite subscription would trump the 2010 DLC exclusivity deal that was created before Elite existed — that by paying for Elite, they were somehow invalidating a contract between Activision and Microsoft. It doesn’t make any sense, but it is what people started to think.

The Elite team tackles Elite audience Q&A at XP 2011.

I wondered where people would have gotten that idea — had someone actually promised that, or said something at XP 2011 that I missed? — so I researched it. What I found was that you can’t prove the non-existence of something. I can find no evidence of “buy Elite, get PS3 DLC same time as 360″ ever being so much as suggested by any official source. It was never one of the things listed in the official benefits chart; it was never promised by any representative of Activision, Call of Duty, Elite, or its developers. Honestly? I think gamers just convinced themselves that it would happen because they wanted it to happen. That makes sense, but it doesn’t make it true.

Still, the Call of Duty team must have known this assumption could be a source of confusion. So the Elite FAQ is very clear:

Similar to Map Packs, X360 Premium members will receive their Content before PS3 Premium members. All Call of Duty ELITE Premium members will receive a steady stream of content released monthly for 9 months through the Content season, and they will also receive their Content before non-premium members on their console.

I know I am not everybody’s primary source of Activision information, but I also noted this back in June 2011 in my massive “What I Know About Call of Duty Elite” article:

Elite subscribers will be able to access the DLC before it goes on sale to a la carte purchasers. The window of time has not been disclosed. For PS3 owners, this does not override this business deal that currently brings Call of Duty DLC to Xbox 360 first; that deal is valid through 2012. However, Elite members will get the DLC before the non-Elite members on their respective platforms.

So…that’s where we are. The deal from 2010 is why DLC comes out on Xbox 360 first. I’m seeing people scream “rip-off” and stuff like that, but nobody’s going to get ripped off; every gamer will get everything they were promised and everything they paid for. It’s unfortunate that people assumed things about Elite that turned out to not be based in fact, but I hope the truth is clear now. Unpopular, I’m guessing, but clear.

Also, you don’t have to pay to play Call of Duty multiplayer. But everybody knows that now, right?

UPDATE 1/28: I’m sorry to see people taking this article the wrong way. My intent was not to be mean or arrogant; my intent was to clear up the confusion and dig into how we got to this point, because ultimately this is a case of what was said vs. what was assumed. That’s always difficult.

But sorting out the facts does not mean that I don’t understand how frustrated people are. I totally get where the confusion came from; it makes sense and I totally understand why people are upset — and I am sorry about the situation. But I think the flames are starting up now because people wanted to hear something else, and I can’t say what they want to hear. I’m sorry about that, too. All I intended to do was offer the facts and show my work, and I had hoped being clear would be helpful to people who were still confused and asking me about it on Twitter. Perhaps not, in hindsight. So if you need to rage at me about it, okay.

  • http://twitter.com/The_Anderman Christopher Anderson

    “You cannot be more open than announcing a three year deal at E3 two years ago.”

    Yeah, you could be more open, by putting the details of the exclusivity deal beside the BUY button when you’re just about to purchase ELITE.

    I guess the next time I’m going to buy an Activision product I’ll have to get it vetted by my lawyer first.

  • http://twitter.com/The_Anderman Christopher Anderson

    Right, it’s all our fault.

    That’s like saying if I sold someone a house with structural problems and when they complained and wanted it fixed on my dime, all I’d have to do was point them to a blog entry I made three years ago detailing the problem and berate them for not doing their homework.

    Stay classy, Activision!

  • israel leon

    whrever  i cancel my next payment  for elite…no more..money for mw3..

  • israel leon

    i love my ps3  ..  

  • Wayne Simonds

    quote ”…I think gamers just convinced themselves that it would happen because they wanted it to happen…”its not that ps3 user convinced themselves,its the fact that we payed £35 

  • http://www.matthawk.co.uk/ Matthew Hawkins

    What is utter bul****t is that the Elite DLC season was advertised as starting in January, regardless of platform. This was in the terms. The Content Calendar page http://www.callofduty.com/mw3/contentcalendar is not console specific and says that Liberation and Piazza are to be released in January, but this is looking ever more unlikely as Activision back down and attempt to defend themselves for pushing PS3 users’ access back. This blog post is ridiculous and cites specific sources which lack detailed information which was provided elsewhere.

    Dan, you need to buck up and admit your company’s mistakes.

  • Brandon Matias

    I love how there trying to blame the PS3 users for there mistake lol it kinda pathetic. Once again the greedy corporate scumbags are trying to cover there tracks but this time its not going happen. So your going to say that Millions of PS3 users are wrong and that it are fault but yet you can’t even give us a straight answer about a release date nor that it clearly says in the Founder COD MW3 Hardend Booklet that “Premium Members” get the 9 month DLC Content first not Xbox360 first and your going to say were wrong when it says it on your Youtube videos and your going to say were wrong about the COD XP video to right. Now people might ask why I am making a big deal because I had it with there lies and they can get sued for False advertisement too now please tell me how I and millions of PS3 users are wrong? :)  

  • http://oneofswords.com/ Dan (OneOfSwords)

    My role is explained in the About link above. I’m sorry if you feel this came off as aggressive; it was not my intent. My intent was to make things as clear as possible and backstop them with sources and citations so that people would know why I am saying what I am saying.

  • http://oneofswords.com/ Dan (OneOfSwords)

    The contract that was announced two years prior and was very publicly known. It was the reason why DLC has been released the way that it has been released for the last two years, and its continuation through 2012 was disclosed on day one. I’m sorry you feel there was some intentional misdirection, but I don’t agree, and I’ve tried above to illustrate why. 

  • http://oneofswords.com/ Dan (OneOfSwords)

    But as I’ve explained above, you paying for a subscription does not invalidate this other contract, which was created before you paid for a subscription. I’m afraid that’s something you told yourself, because I can’t find any place where Activision told you that was the case. And again, I’m sorry for that misunderstanding, but that’s ultimately all it is. And for the money you have paid, you will get everything you are entitled to get.

  • http://oneofswords.com/ Dan (OneOfSwords)

    I love mine too. 

  • http://oneofswords.com/ Dan (OneOfSwords)

    But Christopher, this deal was public knowledge — really loud public knowledge, announced on an international stage at E3 and reported on by the media as noted above — and it set a pattern for DLC release over the last two games as well. The exclusivity deal was very well known and very well established as public knowledge long before anybody even had the chance to put down money for Elite. 

    I’m sorry, I just don’t agree that this was some sort of secret or mysterious move by Activision to trick its customers. It was all right there. 

  • http://oneofswords.com/ Dan (OneOfSwords)

    And that is exactly what will happen. Elite subscribers get it first before non-Elite subscribers. That’s noted above in both the FAQ and my article back in June. I said it explcitly three months before he said it. 

  • http://oneofswords.com/ Dan (OneOfSwords)

    I don’t know if that’s true or not, and won’t until a date is announced. It makes sense, I understand your logic — but nothing can be confirmed until Activision says “here’s the date PS3 Elite content will start flowing.” So that’s the big question at this point. 

  • http://oneofswords.com/ Dan (OneOfSwords)

    I don’t agree with that one, Rock, because money for content is still money for content. Activision was charging PS3 gamers for DLC for the last two years, during this same 360 exclusivity deal. The only difference this year is that PS3 players have the chance to prepay all that content at a lower price than last year, and they get that content earlier than non-subscribers. Whether it’s a subscription or a one-time transaction, it’s still charging people for content, and another console’s exclusivity deal does not affect you getting all the content you paid for as soon as it’s released. 

  • http://oneofswords.com/ Dan (OneOfSwords)

    I don’t think millions of PS3 users are wrong; I think it’s fair to say that some PS3 users made some leaps of logic that were based more on hope or desire than fact. But millions? 

    As soon as I have any info on a release date, I will post it. I did for the last two years; I consider that a core part of what I do, to let the community know the information that affects them ASAP. That’s why I wrote all those DLC updates over the last two years, the Elite article with this core point back in June, and why I wrote this now — because there’s something people need to know that isn’t clear. So when I hear that date, believe me, I’ll pass it on. 

  • http://oneofswords.com/ Dan (OneOfSwords)

    Again, nobody’s getting ripped off, Steve. You paid for nine months of content, and you will get nine months of content.
    For a comparison, when you preorder a game, the store might not even know when the game is coming out. They might have a vague window, like “fall.” But you can prepay the full amount the moment the store starts taking orders. I’ve done that — in fact, I did that three years ago for a game that still has not shipped. But I never felt I was being ripped off simply because the game hasn’t been released yet. When that date is known, the company will tell me. At this point, I know it will happen; I’m just waiting to hear when. Ripped off? No. Waiting, patiently or impatiently? Yes. But sure that I’m going to get the content I paid for. Absolutely. 

  • joshua gunn

    When activision first announced that the DLC season would start in January they didn’t say that 360 gets it in January and everyone else had to wait all that they said was that the content season was starting in January. they need to be more specific. This is borderline false advertising.

  • Marc Lansley

    It may not have been promised by any member of Infinity Ward or Activision, but a decent, reminding hint at the delay for PS3 would have been in order. There’s not much to be found about that on Call Of Duty’s website OR on Elite, so I still feel screwed in a way. It clearly was not in Activision’s interest to make a clear statement about that specific delay any time during my subscription process. That is not only lazy, that is greedy. But I’m not gonna bitch around or call anybody names, as I’m still eagerly awaiting the first PS3 Elite drops to make my Elite Premium account wothwhile. Also, I still do think that Elite is a pretty good deal, considering all that content included.

  • http://twitter.com/Porrohman72 Lee

    The Founders booklet in my PS3 MW3 Hardened Edition clearly States:

    Page 7

    DIGITAL CONTENT

    MONTHLY DOWNLOADABLE MW3 CONTENT

    Love Map Packs, But Hate The Wait ? That Ends Now. With Call of Duty
    Elite. You Get New Monthly MW3 DLC Released over Nine Months. Included
    In Your Call of Duty Elite Membership.

    So it clearly says:

    “Love Map Packs, But Hate The Wait ?” the only wait we normally have is the 30 Day wait (MS Contract)

    “That Ends Now, With Call of Duty Elite” But now it dose not end it just stays the same ?

    The Founders Booklet is a Hard Copy and c an not be changed, Updated or
    Removed. So we have a Activision Official Booklet, which they seem to
    have forgot about, which now proves that we the PS3 users are being
    ripped off, Mislead and lied to.

  • http://twitter.com/Cylon451 Cylon451

    Just not quite as much as you love your XBOX 360, of course.

    And from a business perspective, I totally understand that.  PS3 is in last place, and sells less games than the other two consoles for your company.  Every business will give it’s top customer it’s best deal.  Human (and business) nature.

    That said, however, you could have clearly stated the 30 day delay for PS3 consumers during that COD: Elite presentation.  And yet, you quietly and conveniently left that up to the gamer to figure out.

    Why wasn’t the COD: Elite DLC for PS3 users made a large cautionary bullet during the presentation?  Warning of the 30 day exclusivity delay?  This would have alleviated all of this without a doubt.  But it would have also made the presentation less than exciting for PS3 owners, which is why you left that out.

    Still, I appreciate your Blog, please keep it up.  Perhaps you are the Major Nelson of Activision.  Nothing wrong with that.

  • http://twitter.com/Cylon451 Cylon451

    Let’s be clear here then!

    XBOX 360 COD: Elite get the DLC day 1
    XBOX 360 non-Elite get the DLC day 30
    PS3 COD:Elite get the DLC day 30
    PS3 non-Elite get the DLC day 60

    Please confirm this.

  • http://twitter.com/Cylon451 Cylon451

    Dan,

    Let’s pretend about the date anyway.

    So a DLC pack is announced on Day 1 (an arbitrary date for argument sake).

    Since the XBOX 360 has the 30 day exclusivity deal with Activision, we can assume that:

    360 COD:Elite members get it on Day 1.
    360 non-COD:Elite members get it on Day 30.

    Surely, you can confirm this much.

    Logically, I would assume the following:

    PS3 COD:Elite members get it on Day 30.
    PS3 non-COD:Elite members get it on Day 60.

    I understand your agreement with Microsoft prior to COD:Elite.  So please tell us how long this publicly announced (your words) deal is in place for?  How many years?

    Can you also post a link to a list of similar business deals so as gamers we can be aware of all these caveats in advance?  Since we obviously need to spend addition non-gaming time figuring these out and their impact on our hobby.

    And regardless of the deal, the simple math shows me, as a PS3 gamer, that joining COD:Elite and paying the full price for the service gets me no better status as a customer than a non-paying Elite 360 gamer.

    Smart EA executives would no doubt learn from the way Activision is treating PS3 gamers.  And ensure that the Battlefield series keeps treating everyone with the respect that their spent money deserves.  

    Battlefield was never a serious threat to COD/MW until this last year.  But now, you see them in the rear view mirror, getting closer.  Suddenly, there is a real competitor and a potential threat to sales on the horizon.  

    We realize that you cannot change the existing contractual agreement with Microsoft.  But you can take the opinions that you have experienced here and make those known in future meetings and planning for the next time you consider signing such a contract.

  • http://twitter.com/Cylon451 Cylon451

    Dan,

    Let’s pretend about the date anyway.

    So a DLC pack is announced on Day 1 (an arbitrary date for argument sake).

    Since the XBOX 360 has the 30 day exclusivity deal with Activision, we can assume that:

    360 COD:Elite members get it on Day 1.
    360 non-COD:Elite members get it on Day 30.

    Surely, you can confirm this much.

    Logically, I would assume the following:

    PS3 COD:Elite members get it on Day 30.
    PS3 non-COD:Elite members get it on Day 60.

    I understand your agreement with Microsoft prior to COD:Elite.  So please tell us how long this publicly announced (your words) deal is in place for?  How many years?

    Can you also post a link to a list of similar business deals so as gamers we can be aware of all these caveats in advance?  Since we obviously need to spend addition non-gaming time figuring these out and their impact on our hobby.

    And regardless of the deal, the simple math shows me, as a PS3 gamer, that joining COD:Elite and paying the full price for the service gets me no better status as a customer than a non-paying Elite 360 gamer.

    Smart EA executives would no doubt learn from the way Activision is treating PS3 gamers.  And ensure that the Battlefield series keeps treating everyone with the respect that their spent money deserves.  

    Battlefield was never a serious threat to COD/MW until this last year.  But now, you see them in the rear view mirror, getting closer.  Suddenly, there is a real competitor and a potential threat to sales on the horizon.  

    We realize that you cannot change the existing contractual agreement with Microsoft.  But you can take the opinions that you have experienced here and make those known in future meetings and planning for the next time you consider signing such a contract.

  • http://oneofswords.com/ Dan (OneOfSwords)

    I think you are assuming a lot of things here, and if I had as much power as you are conferring on me by constantly saying “you could have done this,” I would be running this company. I do not run this company. 

    Here’s the point that I keep trying to reiterate: the 360 exclusivity deal was very well known, set up the entire DLC schedule since 2010, and a constant point of conversation among CoD fans for the previous two years. It was, in fact, a point on which people flamed me for the last two years. I’m well aware that they were well aware of this arrangement. 

    I’m sorry folks were so excited about the Elite deal that they forgot, but those facts are still facts. Everybody with Elite getting their content as soon as it’s released on their platform, and that contract deal is why. And that’s what I’ve tried to be very clear about above. So, like, everything I just said, I’m saying it again. :)

  • http://oneofswords.com/ Dan (OneOfSwords)

    They said “Xbox 360 is getting DLC first through 2012 in 2010.” They said it…two years before Elite existed. That is what this article is intended to remind people, because apparently, folks forgot. (I didn’t forget, so I said it back in June.)

  • http://twitter.com/Cylon451 Cylon451

    You mentioned above in one of your posts that you are not a PR person.

    “1) These details are none of your business.”

    No doubt, given that response.  May I suggest you respond more along the lines of:

    “1) The specific details of the agreement are confidential in nature.”

    Far less harsh on the customer.  Who might say to you:

    “My future consumer dollars are none of your business.”

    Which is the last thing any business wants to hear from their customer.   However, you were right, you just said it in a less consumer friendly manner.

    How about you refresh everyone on the length of the deal?  That’s an easy victory here in the comment section.  Takes two seconds to post…

  • http://twitter.com/Cylon451 Cylon451

    As frustrated as we are?  Perhaps.

    But I agree, let’s drop it for this cycle.  Shall we move on to Call of Duty: Black Ops 2?

    Surely we can talk about how that DLC shall work in terms of PS3 v. 360 COD:Elite members.  And no need to provide specific dates, number of DLC drops or anything that you could not and would not divulge at this time.

    But you should be able to address how the 360 exclusivity deal, if still in place, will effect us PS3 gamers?

  • http://twitter.com/CprlRst John Maguire

    ok to clear things up a little then make them cloudly again 

    ELITE XBOX Subs drop 1 Jan 24th
    ELITE PS3 Subs 30ish days later Feb 24th (Based on 2010 agreement and previous time gap)
    Non ELITE XBOX Guys March (Based on http://investor.activision.com/releasedetail.cfm?ReleaseID=641953 Paragraph 4 The Content Drops will be available for purchase by the entire Call of Duty: Modern Warfare 3 player community on Xbox LIVE in March)
    The rest of the call of duty community sometime later(Based on http://investor.activision.com/releasedetail.cfm?ReleaseID=641953 Paragraph 4 The Content Drops will be available on additional platforms at a later time)

    Now the above goes against the 2010 agreement but is inline with What Eric Hirshberg said at CODXP “ELITE subscribers get it first and get it more often”

    Now to make things cloudy again we take a look at the COD ELITE FAQ

    Do X360 and PS3 Call of Duty ELITE Premium members receive their Content at the same time?Similar to Map Packs, X360 Premium members will receive their Content before PS3 Premium members. All Call of Duty ELITE Premium members will receive a steady stream of content released monthly for 9 months through the Content season, and they will also receive their Content before non-premium members on their console.

    i bring your attention to the last line “and they will also recieve their Content before non-Premium members on their console.”

    Now this suggest (to me anyway) that the drops for premium and non premium members are console specific and not across the board.
    So while Activision say one thing they also say another.

    So DAN how are we the consumer supposed to know that the agreement still stands for ELITE Subscribers or not when Activision put out conflicting information like this?

  • http://twitter.com/CprlRst John Maguire

    i like your point but page 8 states

    “all features and availability and subject to change.”

    But then it goes on to say

    “Some features may be restricted to certian countries only. available features may also differ between countries.”

    they feel the need to say that features may be country specific but refrain to mention that they could be platform/Console specific.

  • http://twitter.com/CprlRst John Maguire

    i’m waiting to see PS3 ELITE users VS Non ELITE xbox users all to promo vids state that xbox gets maps first only on xbox live nothing mentioned about elite being required
     

  • http://twitter.com/CprlRst John Maguire

    should Activision have made this clearer with elite being a new platform?

  • Luke Greene

    You are such a twat!

    There was also nothing mentioned that said “WARNING: BUYING THIS ON PS3 OVER 360 MEANS YOU HAVE TO WAIT AN ADDITIONAL MONTH FOR CONTENT.”

    I am getting my money back from you guys one way or another.

  • Luke Greene

    You are the worst person in the world, and I hope you get aids.

  • http://twitter.com/CprlRst John Maguire

    you sir are an idiot.

    Dan is providing info that he has you comments do nothing to help

  • Luke Greene

    I’d like to publically reach out to all you PS3 users that are in the same boat as me. Please take a minute to read this if you bought Elite and feel like Activision are screwing you over!
    The thing we need to do is keep calm. I’m sure many of you (me included) have posted some nasty comments about Dan Amrich. We should take them all back, after all he is only a messenger. Getting abusive and flaming isn’t going to help anything. What we need to do is take this through the legitamate routes.
    Here is how we can make this work:
    First of all, go onto the Call of Duty Elite Support page, start a chat with one of their representatives. Please don’t be rude to these guys, I work in a call centre and they are in the same boat as I am – they are just trying to make a living. In summary, you want to tell them that you are a PS3 MW3 Elite Subscriber and you feel that you have been done out by this whole situation with the map packs getting released earlier on the 360, despite paying for a premium service to ensure you get the maps early. Tell them you know they can’t do anything, but you would really appreciate it if they could give you the contact details of their HO either in address form or a telephone number. They won’t give it to you – though as a paying consumer, you have the right to this information. Accept their offer to make a complaint through them or the offer of FourTwoZero’s twitter account information to go through him. Now before closing the window, copy paste the entire chatlog into some sort of word processing software and save it. If they suggested the twitter account, copy paste the chat log onto PasteBin (Google it) and put the link on the Twitter requesting that he get back in contact with you to give you the information you originally requested. He won’t.
    Now grab a pen and paper, and jot these down:
    If you live in the UK the contact number for Activision CS is: +448455280269.
    If you live in the US the Activision CS number is: 1-800-225-6588
    Better yet, I’ve got their Corporate number for you: (310)255-2000 
    Before contacting through these means, I’d strongly suggest writing a letter to Activision’s HQ directly. The address is:

    Activision Blizzard, Inc Corporate Office | Headquarters3100 Ocean Park Blvd. Santa Monica, CA 90405 in the USA
    This applies to US and UK users, although in the UK we are going to have to wait a while for a response. The key here is to outline why you are angry and suggest these three things as a solution to the problem:
    1. PS3 users get a month free put onto their subscription. When you think about it this solves the problem – they may still be getting here later, but we aren’t paying for the extra month to do absolutely nothing.
    2. (Obviously if you don’t want to play the game anymore because of everything they have done) Request a full refund and let them know you will send your game via registered post back to them with information of who to make the cheque out too. They might try and give you some crap about how your subscription is active, but mention a small claims court and a lawyer (US) or Solicitor (UK) and they will soon change their tune – you are legally allowed a refund in both countries due to the fact that no where, in either the PS3 or Xbox 360 manuals for either the standard or hardened edition of the game have anything saying the one or the other will get the things you are paying for earlier or later.
    3. If you are in what I imagine is the minority like me and bought it for the PS3 despite owning a 360 and didn’t know the maps came out early on the 360 and still want to play the game, request that they exchange your PS3 copy for an Xbox 360 copy. Elite works for both, so it would be a lot less hassle for them. Again if they try and say they can’t do it, mention a full refund or the lawyer and small claims court US/Solicitor in the UK and you will find that their attitudes will probably sway.
    In before all the Xbox fans try and say that we should have known due to the 360 getting previous COD titles DLC’s early as there are people out there who didn’t know this – and as it wasn’t mentioned anywhere their terms and conditions are void – they have sold something that has less use on a specific system without prior notice.
    We can’t make them bring the maps out quicker as they can’t legally break their contract with MS either. But we sure as hell can give them hell, make sure we get money for this inconvinience or straight out get our money back from them if you feel it is necessary. We can’t let these companies keep doing this.
    Lastly, please copy and paste this to any PS3/MW3 forums and any newsposts like this relating to the game and Elite membersas you can. The more of us that do it, the better the result. Hopefully we can stop these things happening again. Remember to keep a copy of anything you send, and make sure that they are recording when you are on the phone to their CS/Corporate team. If anyone is rude to you at any point, make a formal complaint about it as well.

  • Luke Greene

    Sorry if I annoyed you. Please so my mature response, and let me know what you think – I had been messed around by 4 customer support people prior to this last week when I was requesting the contact information of who to get in touch with regarding complaining about this, and seeing this was just one too far for me.

    This is my new proposal, that I am spreading across newsposts as we speak:

    I’d like to publically reach out to all you PS3 users that are in the same boat as me. Please take a minute to read this if you bought Elite and feel like Activision are screwing you over!
    The thing we need to do is keep calm. I’m sure many of you (me included) have posted some nasty comments about Dan Amrich. We should take them all back, after all he is only a messenger. Getting abusive and flaming isn’t going to help anything. What we need to do is take this through the legitamate routes.
    Here is how we can make this work:
    First of all, go onto the Call of Duty Elite Support page, start a chat with one of their representatives. Please don’t be rude to these guys, I work in a call centre and they are in the same boat as I am – they are just trying to make a living. In summary, you want to tell them that you are a PS3 MW3 Elite Subscriber and you feel that you have been done out by this whole situation with the map packs getting released earlier on the 360, despite paying for a premium service to ensure you get the maps early. Tell them you know they can’t do anything, but you would really appreciate it if they could give you the contact details of their HO either in address form or a telephone number. They won’t give it to you – though as a paying consumer, you have the right to this information. Accept their offer to make a complaint through them or the offer of FourTwoZero’s twitter account information to go through him. Now before closing the window, copy paste the entire chatlog into some sort of word processing software and save it. If they suggested the twitter account, copy paste the chat log onto PasteBin (Google it) and put the link on the Twitter requesting that he get back in contact with you to give you the information you originally requested. He won’t.
    Now grab a pen and paper, and jot these down:
    If you live in the UK the contact number for Activision CS is: +448455280269.
    If you live in the US the Activision CS number is: 1-800-225-6588
    Better yet, I’ve got their Corporate number for you: (310)255-2000 
    Before contacting through these means, I’d strongly suggest writing a letter to Activision’s HQ directly. The address is:

    Activision Blizzard, Inc Corporate Office | Headquarters3100 Ocean Park Blvd. Santa Monica, CA 90405 in the USA
    This applies to US and UK users, although in the UK we are going to have to wait a while for a response. The key here is to outline why you are angry and suggest these three things as a solution to the problem:
    1. PS3 users get a month free put onto their subscription. When you think about it this solves the problem – they may still be getting here later, but we aren’t paying for the extra month to do absolutely nothing.
    2. (Obviously if you don’t want to play the game anymore because of everything they have done) Request a full refund and let them know you will send your game via registered post back to them with information of who to make the cheque out too. They might try and give you some crap about how your subscription is active, but mention a small claims court and a lawyer (US) or Solicitor (UK) and they will soon change their tune – you are legally allowed a refund in both countries due to the fact that no where, in either the PS3 or Xbox 360 manuals for either the standard or hardened edition of the game have anything saying the one or the other will get the things you are paying for earlier or later.
    3. If you are in what I imagine is the minority like me and bought it for the PS3 despite owning a 360 and didn’t know the maps came out early on the 360 and still want to play the game, request that they exchange your PS3 copy for an Xbox 360 copy. Elite works for both, so it would be a lot less hassle for them. Again if they try and say they can’t do it, mention a full refund or the lawyer and small claims court US/Solicitor in the UK and you will find that their attitudes will probably sway.
    In before all the Xbox fans try and say that we should have known due to the 360 getting previous COD titles DLC’s early as there are people out there who didn’t know this – and as it wasn’t mentioned anywhere their terms and conditions are void – they have sold something that has less use on a specific system without prior notice.
    We can’t make them bring the maps out quicker as they can’t legally break their contract with MS either. But we sure as hell can give them hell, make sure we get money for this inconvinience or straight out get our money back from them if you feel it is necessary. We can’t let these companies keep doing this.
    Lastly, please copy and paste this to any PS3/MW3 forums and any newsposts like this relating to the game and Elite membersas you can. The more of us that do it, the better the result. Hopefully we can stop these things happening again. Remember to keep a copy of anything you send, and make sure that they are recording when you are on the phone to their CS/Corporate team. If anyone is rude to you at any point, make a formal complaint about it as well.

  • Luke Greene

    Please find my post on here, join the resistance!

  • Luke Greene

    Actually, we aren’t. By the 360 getting the maps a month early, that is one more month that PS3 users have already paid for which goes to waste – we sit around with nothing for a paid month, while they get to use the maps. We may have them afterwards, but think about once the subscription expires – that leaves the Xbox 360 users with one more month to use the Elite Service in unison with the maps, even though the same amount of money has been paid for the service on both consoles.

    A suggestion to your superiors if you can get messages to them would be to give PS3 users a free month of Elite – this way we have paid for the same thing just a month later, because the way it is working now we are a whole month out of pocket.

    It’s basic math.

  • Luke Greene

    What about people who didn’t care for Call of Duty before then? Why would they know? Not everyone has bummed COD these past 3 years, and not everyone would have seen that announcement. It should have been stated when they announced the Elite Service as well.

  • Luke Greene

    Please find my post on here that has details on who to contact in their HO’s and such. We can win this with enough of us.

  • Luke Greene

    Why weren’t the facts presented when the Elite service was announced? Why did Activision presume that everyone already knew about this deal. There are people who don’t care that much.

    Sorry to post this on a lot of responses, but it’s all I am seeing you post to anything on here – the same generic thing. It’s not your fault, I understand you aren’t the CEO or anything. But you can’t honestly tell me you feel morally right trying to justify this for them and trying to cover their asses?

  • Luke Greene

    Not EVERYONE knew. Stop presuming. Activision can’t get away with this by simply saying “We announced it two years ago.” I’m sorry, let me hop in my time machine and go back to when I didn’t care about COD to make sure I know this is going to screw me two years later.Be realistic Dan!

  • Anonymous

    Even though I knew about the regular xbox dlc deal beforehand I still thought that being a Elite founder would allow me to get the new content whenever it was released for consoles PS3/xbox at the SAME time. That is what I thought my extra $50 was gonna do when I signed up. Activision knew this because during all the promotional ads or commercials you never saw that little “only on xbox” cue that they put in all other adverts. They didn’t really want to remind PS3ers that the dlc deal would still be in effect and which is why as of now they still haven’t given us a date. Fool me once shame on you but fool me twice well lets just say that I will never ever buy anything activision related again.Battlefield 3 is the better game anyway.

  • http://oneofswords.com/ Dan (OneOfSwords)

    “Why did Activision presume that everyone already knew about this deal?” I have explained this in detail in the original blog post: because the deal was publicly announced in 2010, including the length of that deal, and it set the pace for DLC releases over the last two CoD titles. 

    I feel like I am repeating myself in the comments, too. I’m trying not to further complicate things in my responses, so I keep referring to the article above. 

    I know people are upset. But I simply can’t explain it better or more thoroughly than I have in the original post. I’m sorry there’s still confusion.

  • http://oneofswords.com/ Dan (OneOfSwords)

    I see what you’re saying, but I you’re suggesting this is a head-to-head race, which it isn’t. The DLC season is nine months; you are not “missing” any months of it because that season has not started. It’s like when the same movie plays on two screens at the same movie theater; the 1:15 show and the 1:30 show are the same exact length and the same content; the 1:30 audience doesn’t miss anything, their show just starts 15 minutes later. The movie is the same.

    DLC is one part of the Elite service; you are actually getting 13 months (due to the one-month extension from the hiccups at launch) of Elite service (prized competitions, Elite TV, things like that), and nine of those months are DLC.

    Does that help clarify it?

  • http://oneofswords.com/ Dan (OneOfSwords)

    You only have to hop in back to June, when I talked about it specifically, after Elite was announced but before premium memberships were available. That was just six months in advance before the Elite service went online, and four before anybody could preorder their premium subscription. 

    For my part, I did try to make this clear from before the start. Many, many people asked me about this specific point on Twitter between the announcement of Elite and the launch of the service, and I was straightforward and clear with each of them — I answered this question for everyone who asked about it, and almost always linked them to the Joystiq story (which is also linked above) as a quick summary from a third party. I didn’t hide from it, and I didn’t try to cover it up — I made it very clear then. That’s all I’m trying to do now, and I finally blogged about it on its own (and not simply part of the June story) because so many more people were asking me about it. 

  • Jason Koblovsky

    First and foremost Dan, not everyone is subscribed to your
    blog.  I think Activision should have done a better job explaining the PS3
    DLC delay at point of sale, especially for those that pre-ordered the hardened edition. 
    To simply put a problem with communication on this issue on the backs of PS3
    users for inventing it, that’s not only completely arrogant, but completely representative
    of how Activision treats it’s paying customers.  Deny any wrong doing and
    put the issue on the backs of those that pay your paycheques each month. 
    Well put Dan!  Activision in my view should have been a lot more open
    about this pact applying to PS3 users in ads, and as well at COD XP.  A
    misrepresentation in Advertising is a ten million dollar fine in Canada.  Am I going to have to go back to the

    I think many that bought elite were of the assumption that everyone would get
    the pre-released maps at the same time.  Whether we were right or wrong to
    assume such a fact, that’s what Elite premium members quite clearly want, and
    something that no doubt will have an impact on this franchise, and premium
    services offered.

  • Jason Koblovsky

    First and foremost Dan, not everyone is subscribed to your
    blog.  I think Activision should have done a better job explaining the PS3
    DLC delay at point of sale, especially for those that pre-ordered the hardened edition. 
    To simply put a problem with communication on this issue on the backs of PS3
    users for inventing it, that’s not only completely arrogant, but completely representative
    of how Activision treats it’s paying customers.  Deny any wrong doing and
    put the issue on the backs of those that pay your paycheques each month. 
    Well put Dan!  Activision in my view should have been a lot more open
    about this pact applying to PS3 users in ads, and as well at COD XP.  A
    misrepresentation in Advertising is a ten million dollar fine in Canada.  Am I going to have to go back to the

    I think many that bought elite were of the assumption that everyone would get
    the pre-released maps at the same time.  Whether we were right or wrong to
    assume such a fact, that’s what Elite premium members quite clearly want, and
    something that no doubt will have an impact on this franchise, and premium
    services offered.

  • pj callaway

    no.

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